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Privacy Policy

Where Comfort Meets Dignity

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Learn how we collect, use, and safeguard your data.

Vision Ruya
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Our Commitment to Your Privacy

We respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information Collection

We may collect personal information that you voluntarily provide to us when you:

  • Book transportation services
  • Contact us through our website or customer service
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys or promotions

Types of Information We Collect

Personal Information

  • Name
  • Phone number
  • Email address
  • Mailing address

Booking Information

  • Pickup and drop-off locations
  • Travel dates and times
  • Number of passengers
  • Special requirements

This information is collected lawfully and fairly to provide transportation services, respond to enquiries, process bookings, and share service-related updates. We only collect information that is necessary for these purposes.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and improve website functionality. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.

Types of cookies we use:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors use our website
  • Preference cookies: Remember your settings and preferences

Cookies do not allow us to access your personal computer or spy on your activity. You may disable cookies in your browser settings, but some features of the website may not function properly.

Use & Protection of Information

How We Use Your Information

We use the information we collect to:

  • Process and manage your transportation bookings
  • Communicate with you about your bookings and services
  • Respond to your inquiries and provide customer support
  • Send you service updates and important information
  • Improve our website and services
  • Comply with legal obligations

Data Security

We use reasonable security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss. These measures include:

  • Encryption of sensitive data during transmission
  • Secure servers and databases
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis

Information Sharing

Your personal data will not be sold or shared with third parties except in the following circumstances:

  • Service providers: We may share information with trusted service providers who assist us in operating our website and conducting our business
  • Legal requirements: When required by law or to protect our rights and safety
  • Business transfers: In connection with any merger, sale, or transfer of assets
  • With your consent: When you have given us explicit permission to share your information

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Continued use of the website after any changes indicates acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

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Questions about your privacy?

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please don't hesitate to contact us.